ITIL SO Certification

Key Highlights

  • Category: IT Service & Architecture
  • Duration: 48 watching hours
  • Certificate: On completion
  • Price: $799  $899
  • Enroll Now

Course Description

Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? EduBuddyz ITIL Intermediate Service Operations is your next step. EduBuddyz is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.

Course Objectives

Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition. Designing processes and helping the processes interact with other Service Lifecycle processes Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process Preparing for the roles and responsibilities through ITIL® SO Exam Study ITIL® service operation to understand measuring of Service Operation performance Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation.

Course Outline

  • Introduction to ITIL
  • Benefits of ITIL
  • Sources of Best Practices
  • Qualification of Schemes
  • Balancing Strategic Dynamics
  • Governance and ITSM
  • Business Case
  • ITIL Service Lifecycle
  • Introduction to Service Operations
  • Service Operation Processes
  • SService Operation Functionals
  • Service Operation Principles
  • Service Operation Processes
  • Incident Management
  • Request Fulfillment
  • Access Management
  • Operational Activities of Processes
  • Common Service Operational Activities
  • Technical Management
  • IT Operations Management
  • Application Management
  • Generic Roles and Responsibilities
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks